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City water · Reverse osmosis

Reverse osmosis at the kitchen tap, for city-water homes

A point-of-use reverse osmosis (RO) system treats the water you drink and cook with at one faucet. On city water it's a preference upgrade, not a rescue, and it's worth knowing exactly what it does before you buy one.

What a drinking-water RO system is

An RO system pushes water through a very fine semi-permeable membrane. Most systems put one or more filters before and after the membrane, typically a sediment filter and carbon to protect the membrane and polish taste.[source] Treated water collects in a small storage tank (or, on tankless models, flows straight through) and comes out of a dedicated faucet at your sink. The water that doesn't pass the membrane carries what it rejected down the drain.

Because it treats one tap, it's a point-of-use (POU) system. It's the most common treatment city-water households choose, because the kitchen tap is where nearly all drinking and cooking water comes from. For the full picture across city and well water, see our main reverse osmosis page.

Who it makes sense for on city water

  • You don't like the taste or smell of the disinfectant and want something better than a pitcher. (If the smell bothers you in the shower too, look at whole-home filtration instead of, or as well as, RO.)
  • Your utility reported PFOA or PFOS and you'd like to reduce them in your drinking water. Our PFAS filtration page lists which local utilities reported what.
  • A certified-lab test at your tap found lead from your home's plumbing.
  • You buy a lot of bottled water and want to stop. Our RO vs. bottled water tool lays out the comparison.

If none of these apply, you may not need anything. Charlotte Water, for one, reported zero violations for 2025.[source]

NSF/ANSI 58: what the certification does and doesn't tell you

NSF/ANSI 58 is the standard for reverse osmosis drinking water systems.[source] The key detail is that certification is per contaminant, per model. The NSF listing for each certified system names the specific claims it earned, such as Lead Reduction, TDS Reduction or Arsenic (Pentavalent), and a system is only certified for the claims printed there.[source] For PFAS, EPA advises looking for certification under NSF/ANSI 53 or 58 that covers the specific PFAS you want to reduce.[source]

What RO can and can't do

Point-of-use RO on city water: realistic expectations
GoalCan RO help?What to check
Chlorine taste and smellYes, through its carbon stagesCarbon must be rated for chloramine if your utility uses it
PFOA / PFOSCertified systems can reduce themPFOA and PFOS claims on the model's listing
Lead from home plumbingCertified systems can reduce itLead Reduction claim on the listing
Total dissolved solids (TDS)Yes; it's what membranes do bestTDS Reduction claim; low TDS isn't a safety measure on its own
Hardness scale in your water heaterNo; it treats one tap onlyHardness test; most local city water is soft
Water at every faucet and showerNoWhole-home filtration

A low TDS meter reading after RO only shows that dissolved minerals went down. It's not evidence your original water was contaminated, and a high reading isn't evidence it was.

Things to weigh

  • Water to drain. RO always sends some water to the drain. EPA notes household RO units can use about one gallon of reject water per gallon treated.[source] WaterSense-labeled systems must be certified to NSF/ANSI 58, have an automatic shut-off and reach an efficiency rating of at least 30 percent.[source]
  • Space. Expect the filter housings and tank to take a good share of the cabinet under your sink.
  • Drain and faucet. The system needs a drain connection and usually a dedicated faucet hole in the sink or countertop.
  • Remineralization stages. Some systems add minerals back for taste. That's a taste preference; we don't make health claims for it.
  • Flow. RO produces water slowly; a tank or a higher-output tankless unit fills that gap.

Installation

An under-sink RO ties into your cold-water line and your drain, so it's plumbing work. We help you choose and size the equipment; here's how installation is handled.

Maintenance

RO needs its cartridges and membrane changed on the manufacturer's schedule; EPA notes filters only perform if they're maintained that way.[source] In practice there are three groups: pre-filters (sediment and carbon) changed most often, the membrane changed least often, and the post-filter in between. Chlorine reaching the membrane shortens its life, so on-time carbon changes matter. A Care Plan puts those changes on a calendar so you don't have to remember them.

Questions we hear

Do I need reverse osmosis on Charlotte city water?

Not to meet standards; Charlotte Water reported zero violations for 2025. People choose RO for taste, to reduce disinfection byproducts or lead from home plumbing, or to stop buying bottled water.

Does an RO system remove PFAS?

Systems certified for specific PFAS can reduce them. EPA recommends checking for NSF/ANSI 53 or 58 certification covering the PFAS you're concerned about. See our PFAS filtration page for local utility results.

How much water does RO waste?

EPA describes household RO as sending about one gallon to the drain per gallon treated. WaterSense-labeled models must reach an efficiency rating of at least 30 percent.

Can I put RO on my whole house?

Whole-house RO exists, but it's rarely sensible on city water. For every tap, whole-home carbon filtration addresses taste and smell without the drain water.

Start with an honest answer about your water.

Tell us about your home and water source. We'll recommend testing first, and only the equipment your results support.

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