This policy explains how PHG Industrial Solutions LLC d/b/a Clear Bridge Water Co. ("Clear Bridge Water Co.," "we," "us") collects, uses and shares information when you visit our website, fill out a form, call us or text with us. It applies to residents of North Carolina, South Carolina and anyone else who uses our site.
Information we collect
Information you give us
- Form answers, such as your ZIP code, water source, water concerns, whether you own your home, home type, household size and timeline.
- Contact information, such as your name, mobile number, email address, preferred contact method and best time to reach you.
- Uploads, such as a water test report or photo you choose to send us.
- Purchase and service details, such as the equipment you buy, your service plan and your installation appointment.
Consent records
When you agree to receive text messages, we record the date and time, your IP address, your browser's user agent, the page where you agreed and the version of the consent text you saw. We keep this so we can show what you agreed to and honor your choices.
Information collected automatically
- Analytics data, such as pages viewed, device and browser type, approximate location derived from IP address, and how you arrived at our site.
- Attribution data, such as UTM campaign parameters and advertising click identifiers (for example, Google's GCLID, GBRAID and WBRAID, and Meta's fbclid), plus the first and most recent page you landed on. We store these in a first-party cookie for up to 90 days.
- Call tracking. Some phone numbers on our site are tracking numbers. When you call one, we record the number you called from, the time and length of the call and which advertisement or page led to it. Calls may be recorded for quality and training; if so, you will hear a notice at the start of the call.
How we use information
- To respond to your request, schedule consultations and testing, and prepare quotes.
- To process purchases, send invoices, manage service plans and provide customer support.
- To send appointment reminders and updates by text, email or phone, as you've allowed.
- To send marketing messages only where you've agreed, and to stop when you ask.
- To understand which pages and advertising work, and to improve our website.
- To prevent spam, fraud and misuse of our forms and systems.
- To comply with law, keep required records and enforce our agreements.
How we share information
We do not sell your personal information. We share it only with service providers who help us run the business, under contracts that limit how they can use it, and as described below.
- Customer relationship management and messaging: Close (close.com), which stores contact records and sends our texts, emails and appointment reminders.
- Scheduling: Google Calendar, which holds consultation appointments you book with us.
- Payments: Stripe, which processes card and bank payments. We do not store full card or bank account numbers.
- Electronic signatures: DocuSign, which delivers and stores signed agreements.
- Database and file storage: Supabase, which stores a copy of form submissions, consent records and uploads.
- Hosting, security and spam protection: Cloudflare, which hosts our website and runs Turnstile to block automated form submissions.
- Analytics and advertising measurement: Google Analytics and, where you arrive from an ad, the advertising platform that showed it (such as Google or Meta), to measure whether the ad led to a request.
- Certified laboratories that analyze water samples you ask us to submit.
- Financing providers, only if you choose to apply for financing.
Independent licensed installers
Installation is performed by an independent, licensed plumbing contractor under a separate agreement with you. We share your name, contact information, address and equipment details with an installer only with your permission, and only to arrange your installation.
Legal and business transfers
We may disclose information when required by law or legal process, to protect rights and safety, or as part of a merger, sale or transfer of our business, in which case this policy continues to apply to the information transferred.
How long we keep information
We keep contact and request information for as long as needed to serve you and for a reasonable period afterward for follow-up and service. We keep purchase records, signed agreements and invoices as long as tax and business-record laws require. We keep consent and opt-out records for as long as we might need to show your choices, generally at least five years after our last contact. We delete or de-identify information when we no longer need it.
Your choices
- Text messages: reply STOP to any text to opt out, or HELP for help. See our SMS Terms.
- Email: use the unsubscribe link in any marketing email.
- Calls: tell us during any call that you don't want further calls, and we'll add you to our internal do-not-call list.
- Cookies and analytics: use our cookie banner (where shown) or your browser settings to limit cookies. Google offers an opt-out browser add-on for Google Analytics.
- Access, correction and deletion: you can ask what information we have about you, ask us to correct it, or ask us to delete it, by calling (980) 320-2475 or writing to the address below. We'll verify your request and respond within 45 days. We may keep information we're legally required to keep, such as transaction records.
Children
Our website and services are meant for adults. We do not knowingly collect personal information from children under 13. If you believe a child has given us information, contact us and we'll delete it.
Security
We use reasonable administrative, technical and physical safeguards, including encrypted connections, access controls and reputable service providers. No system is perfectly secure, so we can't guarantee absolute security.
Changes to this policy
We may update this policy. When we do, we'll change the "Last updated" date above, and for material changes we'll give additional notice, such as a notice on our website.
Contact us
PHG Industrial Solutions LLC d/b/a Clear Bridge Water Co.
3108 Eastover Ridge Dr, Charlotte, NC 28211
Phone: (980) 320-2475