Mecklenburg County, NC

Water Treatment in Highland Creek, Charlotte

Same Charlotte Water as the rest of the city. Here's what Highland Creek's homes, not its water, change about the advice.

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Local water snapshot

Charlotte Water

From its 2025 water quality report · read the full report

Water source: Mountain Island Lake and Lake Norman (Catawba River Basin); treated at the Franklin, Dukes and Vest water treatment plants; Charlotte Water serves about 1,163,701 people.; Charlotte Water (City of Charlotte), 2025
Hardness: 32 mg/L; About 1.9 grains per gallon: soft by USGS classes. Average (2025).; Charlotte Water (City of Charlotte), 2025
Disinfectant: Free chlorine; Charlotte Water (City of Charlotte), 2025
TTHM (disinfection byproducts): 63.7 ppb; Highest running annual average (2025); federal limit 80 ppb.; Charlotte Water (City of Charlotte), 2025
HAA5 (disinfection byproducts): 22.9 ppb; Highest running annual average (2025); federal limit 60 ppb.; Charlotte Water (City of Charlotte), 2025
Lead (at sampled homes' taps): Not detected; Not detected (2025); 1 sampled home above the action level. The federal action level is 15 ppb.; Charlotte Water (City of Charlotte), 2025
PFOA: Not detected; Not detected (2025). EPA's enforceable limit is 4.0 ppt.; Charlotte Water (City of Charlotte), 2025
PFOS: Not detected; Not detected (2025). EPA's enforceable limit is 4.0 ppt.; Charlotte Water (City of Charlotte), 2025
Violations: None; The 2025 report states there were no violations.; Charlotte Water (City of Charlotte), 2025

What this means for your home

Charlotte is inside Charlotte Water's service area on the state's water-system map.

Highland Creek gets the same Charlotte Water supply as the rest of the city, so the utility figures above apply here too. What differs from one neighborhood to the next is the plumbing inside the homes.
Only about 8.6% of homes in ZIP 28269 were built before 1980, so most Highland Creek homes have newer plumbing. The usual questions here are chlorine taste and smell and disinfection byproducts rather than lead.
At 32 mg/L (about 1.9 grains per gallon), Charlotte Water water is soft. You very likely don't need a water softener.
Charlotte Water disinfects with free chlorine. If you notice the taste or smell, NSF/ANSI 42 certified carbon reduces it.
Disinfection byproducts (TTHM) were 63.7 ppb against an 80 ppb limit. That's compliant; some households still prefer a margin, which NSF/ANSI 53 carbon or reverse osmosis provides.

Recommended for Highland Creek homes

Based on the data above. Your own test results always come first.

Chlorine taste & odorCertified carbon at the kitchen tap or for the whole home.Drinking-water reverse osmosisNSF/ANSI 58 RO at the kitchen tap.Water testingCertified-lab lead and full-panel testing.Whole-home filtrationSediment plus catalytic carbon for the whole house.

How it works

Step 1
Test
We read your utility's report with you, and run a certified-lab test when your home calls for one.
Step 2
Design
You get a written recommendation and quote for only what the data supports.
Step 3
Licensed install
An independent licensed plumber installs under a separate agreement with you.
Step 4
Retest
We confirm the system is doing what it's certified to do.

Highland Creek at a glance

Population (ZIP 28269): 79,586; ACS 2020–2024 · U.S. Census Bureau (via Census Reporter), 2024
Households: 31,766; ZIP 28269, ACS 2020–2024 · U.S. Census Bureau (via Census Reporter), 2024
Owner-occupied homes: 60.6%; ZIP 28269, ACS 2020–2024 · U.S. Census Bureau (via Census Reporter), 2024
Median home value: $341,700; ZIP 28269, ACS 2020–2024 · U.S. Census Bureau (via Census Reporter), 2024
Homes built before 1980: 8.6%; ZIP 28269, ACS 2020–2024 · U.S. Census Bureau (via Census Reporter), 2024

Highland Creek water questions

Is the water in Highland Creek different from the rest of Charlotte?

No. Highland Creek is on Charlotte Water like the rest of the city, with the same source lakes, treatment and reported results. Differences you notice at the tap usually come from your home's own pipes, fixtures or water heater.

Are homes in Highland Creek old enough to worry about lead?

Census estimates put about 8.6% of homes in ZIP 28269 as built before 1980. Lead usually comes from a home's own plumbing, not the utility, so in an older home a certified-lab test at the tap is the honest starting point.

Do I need a water softener in Highland Creek?

Almost certainly not. Charlotte Water reported hardness of 32 mg/L in its 2025 report, which is soft by USGS standards.

Do you serve Highland Creek?

Yes. Highland Creek is about 16.9 km from uptown Charlotte. Installation is performed by an independent, NC-licensed plumbing contractor under a separate agreement with you.

Nearby areas we serve

All of Mecklenburg County Every county and town we serve Look up your water by ZIP

Get an honest answer about Highland Creek water.

Tell us about your home and water source. We'll recommend testing first, and only the equipment your results support.